Frequently Asked Questions

Don’t see an answer to your question? E-mail us at info@parawire.com or call us at (973) 672-0500! Our office is open weekdays from 8am – 4pm EST.

*****NOTICE: Shipment Delays*****

UPDATE (12/2021): ParaWire is currently moving from NJ to Charlotte, NC. We are still taking orders online and by phone/e-mail, but please understand that we cannot guarantee a shipping or delivery date at this time. Call our office with any questions/concerns. 

ParaWire is working very hard to ship orders as quickly as possible while continuing to follow all COVID-19 safety protocols. 
However, please note that ALL carriers (USPS, UPS, FedEx, etc.) are operating on a delay due to an extreme package overload combined with COVID-related manpower shortages and transportation availability. These delays are nationwide, and also impact international shipments. For international shipments, please note that customs delays are currently common and uncontrollable. 
**Delivery times for both domestic and international shipments currently cannot be guaranteed, and all carriers have discontinued money-back guarantees for service times. As such, ParaWire cannot be responsible for carrier delays and will be unable to offer reimbursement for any shipping charges on delayed packages.**
We appreciate your understanding. Please, stay safe! 

Quick Search:

Online Ordering
Wholesale/Bulk
Shipping
Returns/Exchanges
Enameled Copper Craft Wire
Trade Shows/Bead Shows

ONLINE ORDERING

Do you have an order minimum?
We have a $25 merchandise order minimum. Note that all prices are in USD.

What payment methods do you accept?
We currently accept all major credit cards, Paypal, paper checks, and USPS money orders. Checks and money orders must be made out to CBC Metal Supply/ParaWire and must include either your invoice or order number.

What happens if something is out of stock?
If we are low on a particular item (especially the bulk quantities of wire), we may send you multiple smaller spools to make up the footage you ordered. If we are completely out of stock on an item you ordered, we will e-mail or call you to let you know, and to discuss whether you’d like to proceed with a comparable item or wait until the item is back in stock.

I am tax exempt. What should I do?
If you are a tax-exempt business or individual, you will need to provide us with a completed and signed resale certificate. (We can provide a blank document if needed.)

Where can I find coupons?
We send out monthly coupons to our newsletter subscribers. If you’re not yet subscribed, scroll to the bottom of this page for the sign-up form!

Do you have a showroom?
We do not have a storefront, but we do accept walk-ins by appointment. Our office/factory is located in Charlotte, North Carolina.

I’m looking for a particular item that I don’t see on your website. Help!
If you’re looking for something that we don’t normally make, let us know! We may be able to produce it for you (minimums may apply).

WHOLESALE/BULK

Do you sell wholesale?
Yes, we do! Whether you’re a brick-and-mortar bead store, an online supply shop, a jewelry designer with an online business, or a jewelry/wire teacher, we have a program that’ll work for you. Minimums may apply.

How do I open a wholesale account?
Send us an e-mail or give us a call at (973) 672-0500 to find out about our wholesale options and associated minimums and requirements.

Do you sell in bulk?
We sell everything in bulk! Price breaks will be determined by how much you order, but they typically start at 10 pounds of an item. To get bulk pricing, send us an e-mail or give us a call at (973) 672-0500.

Do you sell industrial wire and metals?
We produce and sell many products for industrial use, including wire/sheets/rods/bars in bare copper, brass, stainless steel, galvanized and dark annealed steel, German silver, aluminum, and more! These items typically carry minimum order requirements, so call us if you are looking for something in particular.

SHIPPING

**PLEASE SEE SHIPPING NOTICE AT THE TOP OF THIS PAGE FOR COVID-19 UPDATES**

I’ve just placed an order. When will it ship?
Typical production time (before shipping) is 2-3 business days for most orders. Large orders may take 3-5 days or longer, but we always try to ship every order as quickly as possible. The weeks surrounding holidays and trade shows are especially busy for us, so production may take longer. (Scroll to the bottom of this page for a list of our yearly trade shows.) Please keep in mind that we run every order individually. If you’re in a rush for your order, please call us!

What shipping methods do you use?
Most orders ship via UPS Surepost, USPS Priority Mail, or FedEx. Very large orders and over-sized items may ship with UPS Ground.

Do you ship internationally?
Yes–we ship all over the world! Because of their reliability and relatively short transit time, we typically use USPS Priority Mail International or FedEx (upon request) to ship packages out of the USA. Other arrangements can be made if you contact us.

How much will shipping & handling cost?
The shipping cost will most often depend on the order’s weight and destination (please keep in mind that wire is heavy!):

  • Domestic: Most small orders will ship for around $9.50, and larger orders will ship for between $15.95 and $19.95.
  • Canadian: Orders 4 pounds (weight) and under will ship for around $25.00, and larger orders will ship for between $45.00 and $60.00. You will be responsible for any duties/taxes.
  • International: Orders 4 pounds (weight) and under will ship for around $35.00, and larger orders will ship for between $65.00 and $85.00. You will be responsible for any duties/taxes.

Can my order be expedited?
Yes! Please call us to arrange expedited shipping. Please note that we do not fill orders or ship any packages on weekends/major holidays.

Will you let me know when my order ships?
As long as you provide a valid e-mail address when you place your order, we will send you a tracking notification via e-mail when your order ships. Please note that your order status will always say “received” when you log in. Shipping notifications will be sent to the e-mail on file.

How long will it take to arrive at my doorstep?

**Please note that COVID-related delays are currently common–please refer to the individual carrier’s website for more accurate transit times. The carrier will be noted in your e-mail shipping notification.**

  • Domestic: Once we ship your order, Priority Mail/FedEx should get it to you in 2-3 business days (according to the carrier), depending on your location. UPS can take up to one week, depending on your location. All packages will be shipping from Charlotte, NC.
  • Canadian/International: Once we ship your order, Priority Mail/FedEx should get it to customs in 1-2 weeks (according to the carrier). Clearance times vary and depend solely on the destination country’s package volume and available manpower.

**Please note that once a package enters customs, we will be unable to track it until it has been cleared. At that point, we can only track its progress and cannot make any changes to delivery speed. Depending on the situation, we may be able to initiate a claim/investigation with the carrier for a lost package–keep in mind that this process typically takes several weeks.**

I gave you the wrong shipping address. What now?
Call or e-mail us as soon as possible. If the order has not yet shipped, we can adjust the shipping address easily. If the order has already shipped, we can either reroute it (a rerouting fee of approximately $15 – $20 will apply) or reship the order at your expense.

RETURNS/EXCHANGES

Can I return an item if I don’t like it or if I ordered the wrong color/gauge?
Yes, as long as it’s returned within 30 days of purchase. Mail the item back to us for either a merchandise credit (refund or store credit) or an alternative item—shipping fees will be your responsibility. Please contact us before returning any items.

You sent me the incorrect item. What do I do now?
E-mail or call us as soon as possible. We will make it right!

The item I received was damaged. Can I exchange it?
E-mail or call us within 30 days of purchase to discuss options. We may ask you to send photos of the damaged item(s). In some cases, we may need to file a claim with the shipping carrier.

I received a shipping notification, but my order has not arrived. What happens next?
E-mail or call us to discuss options. In some cases, we may need to file a claim with the shipping carrier. We will do our best to make it right.

ENAMELED COPPER CRAFT WIRE

What is difference between METALLIC and SILVER PLATED colors?
Our colored copper craft wire is divided into two categories: Metallic and Silver Plated.

  • Metallic: The base wire is 99% pure copper, over which a tinted, flexible, baked-on coating is applied to both give the wire its color and to keep it from tarnishing. Our “Natural” color is copper with a clear coating.
  • Silver Plated: These wires have the same pure copper base, which is then plated with a layer of fine silver. Over top of the silver, a tinted, flexible, baked-on coating is applied to both give the wire its color (the coating is clear in the case of the silver color) and to keep it from tarnishing.

How durable is the wire’s coating?
ParaWire has the most durable coating on the market and will withstand plenty of general wear and manipulation. Please keep in mind that extended periods of direct sunlight and/or water/humidity exposure may weaken the coating and/or cause it to become faded/discolored. Be gentle and kind to your wire and it will stay beautiful for many years to come!

Is your colored wire lead- and nickel-free?
Yes and yes!

What temper is ParaWire?
All our wire is soft temper. The only exception is our half-hard 10+ silver filled wire, which is labeled as such.

 

TRADE SHOWS/BEAD SHOWS

At what shows do you exhibit during the year?
**Check back later for up-to-date information on trade shows.